Current Status of The System of Provision of Digital Government Services to Business Entities in Uzbekistan

Abstract

This study examines the current state of the system for providing digital public services to business entities in Uzbekistan and analyzes the results of ongoing reforms in the context of digital transformation. The research highlights that the introduction of integrated digital platforms, particularly the Unified Interactive Public Services Portal, has significantly simplified administrative procedures such as business registration, taxation, licensing, and customs operations. The digitalization of customs services, including electronic declaration systems and newly introduced digital tools, has improved transparency, reduced processing time, and minimized human intervention. The study also considers the impact of the “Digital Uzbekistan 2030” strategy, which aims at full digitalization of public services and mandatory payments. The findings show that digital public services contribute to improving the business environment, reducing bureaucratic barriers, and increasing economic efficiency. At the same time, the research identifies the need for further improvement in service delivery mechanisms, institutional coordination, and the management of “one-stop shop” centers. Overall, the development of digital public services plays a crucial role in supporting entrepreneurship, enhancing transparency, and promoting sustainable economic growth.