DR. AMELIA LAURENT. Integrating Predictive Analytics and Big Data Intelligence for Customer Churn Management in Salesforce Service Cloud Environments. Emerging Frontiers Library for The American Journal of Interdisciplinary Innovations and Research, [S. l.], v. 8, n. 01, p. 166–169, 2026. Disponível em: https://emergingsociety.org/index.php/efltajiir/article/view/987. Acesso em: 15 may. 2026.